Serenity Apartment Manual
#5 Serenity Apartment Manual
Welcome to Treasure Palms Aruba. Our property is managed by Vacation Aruba, they will promptly address any problems, questions or requests you might have during your stay.
If you need anything at all or have questions, please contact us using the Airbnb or VRBO app or by phone or Whatsapp at
+297 592 7929
To call from North America or if you are using WIFI calling in Aruba, dial 011-297-592-7929.
WIFI
The wifi password can be found in your room. The networks are called Tresor, Tresor2, Tresor3, etc.
Check-In Instructions
Vacation Aruba will contact you before your arrival to arrange an in-person or self-check-in.
The apartment is accessed through the property gate in the parking area as seen the below photo.
Walk along the building and turn left and walk past the pool to apartment #5. The gate has a pinpad lock and the apartment has a smart lock. Your host will provide you with the codes upon your arrival or by email or text before your arrival. If your host is not present at the check-in time or has not given you the codes, please contact us using the contact information you received by email or via your booking app, by phone or WhatsApp at +297-592-7929.
Address
We are located at Salina Cerca 9B in Noord.
Air Conditioning
Electricity is very expensive in Aruba. Please turn off the AC when you leave the property.
If the AC unit is blowing air but it is not cold, please check that it is in ‘cool’ mode. There should be a snowflake icon on the remote control.
Emergency Numbers
Police: 100 / Fire: 911 / Ambulance : 911
Hospital & Urgent Care
The Dr. Horacio Oduber Hospital phone number is +297 527 4000. There is an urgent care clinic at Noord 63. Hours are Mon-Fri 8 AM to 11 PM and Sat 8 to 5 PM. The number is +297 598 0448.
TV
The TV in the bedroom has basic cable and a Roku device that lets you watch Youtube and log into your Netflix account. To switch from Roku to cable press the Input button on the TV remote.
Tap Water
The tap water is safe to drink. Water in Aruba comes from a desalination plant.
Towels and Linens
If during your stay, you require fresh towels or sheets, please let us know.
Stove
The stove burners are lit using a lighter that you will find in the drawer. If the stove runs out of gas, let us know and someone will change the outdoor gas tank.
Beach Gear
The coloured towels are for taking to the beach. Beach chairs are cooler are next to the pool table and snorkel gear is in the red cupboard next to the pool table. If anything is missing, please don’t hesitate to ask.
Pool
Use the pool at your own risk. Please read the pool rules, posted on the wall near the pool.
BBQ
If the BBQ runs out of propane gas, please contact us and someone will promptly replace the tank.
Parking
If the parking lot is full, please park on the curb along the property wall.
Taxis
There are several taxi companies in Aruba. We suggest doing a google search to find one that is available. Taxi fares are fixed based on destination and are set by the government. Fares from Treasure Palms to popular destinations can be found here.
Maintenance Staff
You might run into the pool cleaners who come twice per week, and the gardener who comes once per week. You may also see the Vacation Aruba handyman or cleaning staff on the property. Our staff will never enter the villa without your permission.
Check-Out Time
Check-out is at 11 AM. Contact us to see if a late checkout is possible.
Check-Out Instructions
Please turn off the AC and lock the door on your way out. Please let us know that you have checked out.
Extending Your Stay
We would be happy to extend your stay if possible. If the unit is not available, we might have another one on the property that is free and suitable.If you booked using Airbnb, follow the instructions here:https://www.airbnb.ca/help/article/1420/extending-your-reservation
If you booked using a different website or directly with us, please contact us.
Garbage
If your garbage fills up, you can put it in the green bin outside the property gate. If the bin fills up, there is another bin around the corner.
Power Outages
From time to time, the neighbourhood or the entire island experiences a power outage. If the lights are on outside or in neighbouring units or homes and you think there may be an electrical issue with your unit, please contact us.
Laundromat
There is a laundromat around the corner that will wash, dry and fold a load of laundry for around $10. They are open Mon-Sat.
Restaurants
There are two restaurants around the corner (just south of the supermarket). Eduardo’s Hideaway is a breakfast and lunch place that serves eggs, waffles, fruit bowls, poke bowls, smoothies, etc. Marhaba is a Lebanese restaurant open for lunch and dinner that serves pita, shawarma, fries, salads and some non-Lebanese dishes.
Supermarket
The Noord Supermarket has a good selection of drinks, dry goods, meat and produce.
Leaving a Review
Reviews are important to us. Please note that the Airbnb star rating system is not like other rating systems. Airbnb considers a 5-star review ‘acceptable’ and considers anything else unacceptable. We aim to provide you with pleasant accommodations at a reasonable price and hope that you will rate us 5 stars. If there is anything wrong with the accommodations, please let us know immediately so that we can remedy the situation.
Local Guide
For more information about Treasure Palms and local attractions, please visit:
https://www.treasurepalms.com/treasure-palms-faq-local-guide/